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Donor Ambassador Volunteers Needed- Washington County, NE

1/14/2021
  • Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Express gratitude and ensure each blood donor is sincerely thanked for their donation.
  • Responsibilities
    • Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process
    • Manage donor flow at temp taking station to ensure only donors passing temp screen are permitted access.
    • Explain purpose of temperature screen to donors and ensure they understand reason for deferral if applicable.
    • Direct donor to next step of donation or options for future donations if deferred.
    • Model excellent customer service behaviors.
    • Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
    • Learn and share the Red Cross story, including the mission, vision, and values
    • Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution. Report possible adverse post-donation physical reactions to the collections staff.
    • Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
    • Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact
    • Responsible to inform donors of current and upcoming donation promotions
    • May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed
  • Qualifications
    • Must be over the age of 16
    • Ability to display the utmost professionalism and communication skills 
    • Extremely comfortable working with people from diverse communities and backgrounds 
    • Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App. 
    • Ability to explain/teach technology to donors and fellow volunteers 
    • Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture
  • NOTE: May be required to meet 18 or over age requirements to take temperatures and perform certain disinfecting tasks.

Media Contact : Barby.Clark@redcross.org
Related Links : Links https://www.redcross.org/volunteer/become-a-volunteer.html
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